hbajay's Privacy Policy — Your Information Is Fully Protected
The security of your personal information is our highest priority. This policy describes in detail how hbajay collects, uses, and protects your information.
Introduction and Privacy Commitment
General Introduction
hbajay ("we", "our", or "platform") is a trusted online gaming platform in Bangladesh. This Privacy Policy ("Policy") describes how we collect, store, use, and where necessary share the personal information of our users ("you" or "member") with third parties.
By registering with hbajay or using our services, you are considered to have accepted the terms of this Privacy Policy. If you disagree with any part of this policy, please refrain from using our platform and contact our support team.
hbajay uses SSL encryption to keep all your data secure and it is never sold to third parties.
What Information Is Collected
Personal Information
When you create an account on hbajay, make a deposit or withdrawal, or contact our support team, we may collect the following types of personal information:
- Full name and date of birth (for age verification)
- Email address and contact details
- National ID card or passport number (for identity verification)
- Mobile number (linked to bKash, Nagad, Rocket, Upay transactions)
- Financial transaction details — deposit and withdrawal history
- Bank account details (for bank transfers where applicable)
Automatically Collected Information
When you visit our website, certain information is collected automatically:
- IP address and device type
- Browser type and language settings
- Pages visited and timestamps
- Cookies and local storage data
- Session duration and gaming activity history
This information is used to improve our site's performance, prevent fraud, and ensure responsible gaming.
Purpose of Data Use
How We Use Your Information
hbajay uses your personal information only for the purposes listed below:
- Account Management: To complete the registration process and keep your account active.
- Identity Verification (KYC): To confirm age and help prevent fraud.
- Financial Transaction Processing: To securely complete deposits and withdrawals.
- Customer Support: To respond to your complaints or inquiries.
- Security and Protection: To detect unauthorized access and suspicious activity.
- Responsible Gaming: To monitor gambling addiction risk and provide necessary support.
- Service Improvement: To enrich and personalize your gaming experience.
- Legal Compliance: To take necessary steps in accordance with applicable laws and regulations.
We do not send marketing communications without your consent. You may opt out of such communications at any time.
Data Sharing and Disclosure
Sharing Information with Third Parties
hbajay does not sell your personal information to anyone for commercial purposes under any circumstances. However, information may be shared in the following specific situations:
- Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers to complete transactions.
- Technology Service Providers: Third parties that assist in operating our platform, working under strict confidentiality agreements.
- Game Software Providers: Providers including PG Soft, Pragmatic Play, JILI, and Spribe receive the necessary data to ensure secure gameplay.
- Legal Requirements: In response to a court order or a lawful request from a law enforcement authority.
- Fraud Prevention: With relevant authorities to prevent suspicious activity or financial fraud.
Cookies and Tracking Technology
Cookie Usage Policy
hbajay uses cookies to improve your browsing experience and ensure the platform functions correctly. Cookies are small data files stored on your device.
We use the following types of cookies:
- Essential Cookies: For the site's basic functionality, login sessions, and security.
- Functional Cookies: To remember your preferences and settings.
- Analytics Cookies: To evaluate platform performance.
- Security Cookies: To detect suspicious activity and prevent fraud.
You can manage cookies through your browser settings. However, disabling essential cookies may cause some site features to not work properly.
Data Protection Measures
Our Steps to Protect Your Information
hbajay applies industry-standard technology and practices to protect your personal and financial information:
- SSL/TLS Encryption: All data transferred between your browser and our servers is encrypted.
- Firewall Protection: Advanced firewalls are active to prevent unauthorized access.
- Two-Factor Authentication (2FA): To double the security of your account.
- Regular Security Audits: To identify and address system vulnerabilities.
- Access Control: Only authorized staff may access the information they need.
Your password is never stored in plain readable form — it is always secured using an advanced hashing method.
Data Retention Period
hbajay retains your personal information only for as long as it is necessary or required by legal obligations. General guidelines:
- Active account data: for as long as the account remains active.
- Closed account data: at least 5 years from the date of closure (for legal requirements).
- Transaction records: for the period required under financial regulations.
- Cookie data: between 30 days and 1 year depending on the type.
Your Rights and Control
Your Rights Over Personal Information
As a registered member of hbajay, you have the following rights regarding your personal information:
- Right to Access: You may request to know what information we hold about you.
- Right to Correction: You may request correction of inaccurate or incomplete information.
- Right to Erasure: In certain circumstances, you may request that your information be deleted.
- Right to Restrict Processing: In some cases, you may ask us to limit the processing of your information.
- Data Portability: You may request your information in a structured format.
- Opt-Out: You may withdraw from marketing communications at any time.
To exercise these rights, contact our support team: [email protected]
We generally process your request within 30 business days. Complex requests may take additional time.
Protection of Minors
Privacy of Children and Minors
hbajay is intended only for individuals aged 21 or older. We do not knowingly collect personal information from any minor.
Age verification is mandatory at the time of registration. If a minor's information is accidentally collected, we delete it immediately and cancel the associated account.
If you believe a minor has created an account on hbajay, please notify us immediately: [email protected]
Policy Changes and Contact
Privacy Policy Updates
hbajay may update this Privacy Policy from time to time. For significant changes, we will:
- Update the date of the change on this page.
- Send a notification by email to registered members.
- Display a notice on the platform.
Continued use of the platform after any changes means you are considered to have accepted the updated policy.
Contact and Complaints
For any questions, concerns, or complaints about this Privacy Policy, please contact us:
- Email: [email protected]
- Live Chat: Support available in Bengali 24/7
Our privacy team generally responds within 2 business days. For urgent matters, please contact us via live chat.
Applicable Law
This Privacy Policy is governed by the laws of Bangladesh and applicable data protection regulations. Any disputes arising from this policy will be resolved in accordance with the applicable legal framework of Bangladesh.
Protecting your data is not just a legal obligation for us — it is part of our core commitment to our users. Thank you for placing your trust and confidence in hbajay.